PLEASE NOTE: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

IN STORE RETURN/EXCHANGE: If you're local to Sydney, we have a Showroom in Rosebery which you can try on sizing as well as fulfill return/exchanges. Please head over to our "STORES" tab regarding operating hours.

Refunds
Returns that aren't exchanges will incur a $12 return fee. This fee accounts for the cost of postage back to our warehouse as well as any restocking fees. Please allow some time for us to get to your return request once you've initiated the return. You can always reach out to customercare@vibae.com.au in efforts of expediting the acceptance of your return request. Once the reimbursement have been completed from our end, please allow up to 48 hours for the refund to process back to your original payment method.

If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@vibae.com.au.

Exchanges
We now accept exchanges! First time exchanges are free of cost. If you'd like to exchange your item, please include the style, color, and size you wish to exchange for in the notes section of your return form. Alternatively, you can email us at customercare@vibae.com.au with your request.

Exchanges are fulfilled once we receive your return back at our warehouse. If you wish to create a new order for the new pair before the exchange is processed, please let us know, and we'll take this into account and waive any associated return fees.

Please note, if the requested item is out of stock, we will contact you to discuss further options.

Second time exchanges are certainly allowed, however, the customer will have to pay for the return shipping back to our warehouse.

International Returns

We're currently in the process of figuring out the most economical and convenient way to initiate returns from NZ back to our facility in Sydney. In the meantime, the best way would be for you to send your pair of shoes back to us by your own means. This means that you will have to pay for the postage on your end. However, if you love the shoes but would either like a new size/color/style, we can absolutely help you out with this and we'd be happy to reimburse you for the entire cost of your return label. If you intend on creating an order for another size/color/style (acting as an exchange), please do so at your convenience as we aren't able to hold stock for exchanges, and promptly advise me so that we're able to fulfill the reimbursement. Please reach out to customercare@vibae.com.au with further return instructions.

Return Address:

Paddington Post Shop
246 Oxford Street
Paddington NSW 2021

Return Packaging

To return an item, please use one of the following packaging options:

1. Original Packaging: You may return the item using the packaging it was originally sent in.
2. Your Own Packaging: You may package the item securely using your own materials.
3. Purchase Packaging: You may purchase packaging from a provider of your choice.

Please note, any additional charges incurred through our Australia Post account for insufficient packaging will be deducted from your refunded amount.

Damages and Issues
Please inspect your order upon reception and contact us immediately at customercare@vibae.com.au if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify the situation.

Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.

VIBAe SYDNEY showroom hours update:

Please note that I'm going to be out of office until February 16 so the showroom will be closed until then but we'll be back open for visits from Monday the 17th and onwards! Please also note that our phone line will be unavailable during this period... if you need to contact us, please reach out to the customer care email address above. We appreciate your understanding and can't wait to get back to normal operating hours come February 17! We'll see you soon!!